Credit packs and rollover

If you need more credits in a month, an owner can buy a one-time credit pack. Packs last 12 months. Unused plan credits roll over for one month, so a quiet month isn’t wasted.

Credit packs

Pack	Price
500 credits	$25
1,500 credits	$59
4,000 credits	$139

• Packs are for workspaces on the paid plan. They aren’t available during the trial.
• Pack credits are valid for 12 months from purchase.
• They’re used after your plan credits, so your monthly credits always go first.

Buy a pack

1. Open Billing. Only owners see the buying options.
2. Under Add credits, pick a pack.
3. Pay with your card on the checkout page.
4. When you come back, Billing confirms the credits were added. If the payment is still processing, the credits appear as soon as it clears.

Packs are also listed on the plan page under Credit packs.

How rollover works

• Unused plan credits roll over for one month. Credits granted this month can still be used next month, then they expire.
• Credits are used oldest first: rolled-over plan credits, then this month’s plan credits, then pack credits.
• Billing shows how many credits expire next and on which date, if unused.

Trial credits don’t roll over. They end with the trial.

Which credits a draft uses

1. Plan credits rolled over from last month.
2. This month’s plan credits.
3. Pack credits.

The Billing page shows the split as plan credits and pack credits.

Refunds

If a plan payment or a pack purchase is refunded, the credits it granted are taken back in proportion. Contact support@adwave.com about a refund.

If something goes wrong

• You can’t buy a pack. Packs need the paid plan, and only owners can buy them. Others see “Only workspace owners can change the plan or add credits.”
• Checkout was cancelled. Nothing was charged. Try again from Billing.
• Credits didn’t appear after paying. Wait a minute and reload Billing. If they still aren’t there, write to support@adwave.com with the time of the payment.